Our Clients Speak (May 2020)

Expedient Technology Solutions Stress Free IT® client survey responses for May 2020.  We are thankful for our clients trust and support of our commitment to reshaping their IT experience.  Our team members will do all they can to make your IT Stress Free.  Managed IT Services are only as good as the people providing those services.  

• Quick and helpful as always, Thank you!
•  Thanks again Jacoby for coming to my IT rescue. Sorry I had to call you so early & have a good day!
• Extremely quick to respond and did just what was needed to correct the issue. GREAT SERVICE!!!! 
• Always great to work with!
• Timely, quick and efficient. Thanks all.
• Jacob always does a fantastic job.  Thanks
• Thanks, Roger!!!
• Joe was awesome
• Thanks for the help
• Joe was very helpful. Thank you!
• Close it. Awesome service.
• Great job
• As always, issue resolved promptly 
• Guys were great. Turns out I bought a new computer but that’s what I needed to do. 
• Jordan was very helpful in resolving the issue I asked for help solving. He exceeded my expectations for the level of service provided. 
• A bad case of operator failure but Jacoby got me fixed and running with minimal fuss!! 
• Roger is amazing!
• Thanks for managing quickly.
• very impressed with the expertise and efficiency which resulted in my issues being resolved in a timely manner allowing me to get started. 
• The help was awesome and worked perfect! Thanks for the quick response- that’s what we love!!
• Jacoby got right to it. Thanks… 
• Thank you for the quick responses this morning, Jake! We appreciate your help! 
• Joe is the Best!
• I got a new laptop to work from home. Although there were complications, Jordan didn’t quit until he got my computer working. I REALLY appreciated that. 
• Every time I work with Expedient I have had nothing but fast professional service. Thank you for making my life easier. 
• Thanks Jordan for all your help!! 
• You did a great job, thanks!
• It was fixed in a flash
• Thanks for the help! Appreciate it!
• Elaine went above and beyond to solve my problem! Amazing service! 
• Very helpful as I appreciate the prompt attention.
• Thank you!
• Thank you for setting this up so quickly!
• Thank you so much for all of your help! 
• Justin was very helpful. Everything was quick and explained fully as it was happening, and he was knowledgeable and patient. 
• Got my camera working when nobody knew what it was. Great job. 
• Thank you for setting up the new PC for Chris! He really appreciated the on-site setup!
• THANK YOU!
• Thank you! Karen
• Thank you Joe
• Thanks for your help!!
• Thank you for your help, quick to fix it on the call
• My technician was very helpful, as usual, and very patient, as usual. Have a great day! 
• My IT experience was good. My system got compromised which has never happened to me. I watch your tech send out message to all that had been sent the compromised email. Everything seems to be working fine for me.
• I asked for stress-free computing. By golly, I got it! 
• I love having someone I can trust with these issues. I always get quick and fantastic customer service. Thank you 
• Jacoby thanks for your help. 
• Quick response, Thank You! 
• Roger was great and fixed my expired password fast! 
• Joe did a fantastic job. Well done and thanks 
• Thanks for your help
• Final phone call yielded successful outcome very quickly – I am very satisfied as a customer 
• Thanks for the awesome help. Great job
• You guys are the best
• This was my first time talking to Tom. He did awesome. I am typically difficult because of my multi-location situation, and I had been saving up a bunch of issues and questions, so this ticket was no fun. He resolved ALL of my issues, was professional and nice, and very knowledgeable. Thanks Tom!!! 
• Elaine did a fantastic job getting our software back up and running quickly this morning. She went out of her way to make sure she documented what steps she took in case we have this happen again. Double thumbs up!! 
• You are always so helpful, thanks!
• Jacoby is always so helpful 😊
• Great as usual
• Thank you!
• Jake & JT ROCK! Thank you guys so very much for helping <us> have a very successful re-start weekend!!! 
• Justin took care of my issue very quickly.
• Jacoby kept trying fixes until he got it! He suggested that we shut down/reboot our systems weekly to keep this from happening again. 
• Jordan took care of my issues very quickly. Thanks!! 
• As always, my technician was efficient and polite. Thanks! 
• Thank you!
• Thanks!
• The technician was able to identify the curious issue with my Microsoft Office settings and apply a solution, allowing the Office updates to occur regularly. This solved my issue with Outlook and I was very thankful for his help. With the black background settings applied, I won’t have to worry about constant migraines. This was a great experience! 
• Thank you
• Thanks!
• Thanks Roger! I appreciate you staying on the line to get this issue figured out. 
• …. always a great job by your team. 
• Awesome job!!! Thanks
• You guys are awesome!
• Thank you!
• Roger was quick to respond and extremely helpful. He fixed both issues in no time at all. Thank you for the support! 
• Thank you!
• Joe was extremely patient with me and helped me out in time of panic!! 🙂  He definitely deserves a 10 out of 10! 
• Thanks for the help!
• Thanks. I really appreciate being able to see better!
• Thank you for all of your help, you guys are the best! 
• Thank you, Joe! Fast, easy to work with and happy with the results. 
• Thank you!
• Fast and efficient service. thank you 
• Jordan took care of my computer issues quickly, I greatly appreciated his help! 
• I was contacted within 15 minutes of incident noted and resolved! 
• I appreciate that the same tech stuck with the data migration until the process was fully complete.
• I am satisfied with the service level. This was a very frustrating experience, however, I believe that the bulk of the issue was with our accounting software and not your service team. Thanks  
• Roger did an amazing job resolving my printer issues. Thank you! 
• Thank you!
• Thank you for your quick response!
• Thank you always.
• Thx much!
• Jacoby you are the best!!
• Patrick did a great job following through on details and being available all weekend. Thank you! 
• Thank you for helping on short notice!! 
• Very quick and precise assistance. Thank you! 
• Thank you, Joe, for getting me into my email! 
• Great friendly and quick service 
• My computer issue was handled very promptly!! 
• Awesome customer service and response to fix the problem job well done 
• Thanks for your quick response to this matter. 
• Thanks Roger. Good stuff! 

If you would like to learn more about taking the Stress out of your IT, please call us today (937)535-4300.

Managed Service Providers of information technology in Dayton, Ohio and beyond. Services include:

• Stress Free IT® Managed IT Services
• Stress Free IT® Monitoring and Management Infrastructure Services
• Stress Free IT® Managed IT Cybersecurity

Expedient Technology Solutions managed IT services exist to reshape the experience businesses have with IT and their technology providers. We’ll do all we can to make your IT Stress Free.