Our Clients Speak (March 2020)

Expedient Technology Solutions Stress Free IT® client survey responses for March 2020.  This has been a truly unique experience with many of our clients working from home for the first time.  We are thankful for our clients’ trust and support of our commitment to reshaping their IT experience. Managed IT Services are only as good as the people providing those services.  Together, we will get through this!

• Promptly recovered drive while travelling. Thank you.
• Thanks for fixing mine so quickly!!
• I received a phone call shortly after sending in an email for help.  The tech that called was very knowledgeable and had my problem fixed in record time!
•  Thank you
• Thank you, Jacoby
• This was a marathon. You guys ran all 26.2, while carrying all the issues. Thanks! 
• Tyler was excellent with communication and getting this problem resolved in a reasonable time. 
• Jacoby fearlessly handled my issue head-on and without pause. I will be writing his name on my ballot this November. Jacoby for President 2020!
• Jordan was very professional and polite
• Elaine was fantastic, Thanks
• Knew exactly what the problem was and fixed it quickly
• Yes, thank you Jacoby. Also, Matt did a terrific job on switching out my system. So appreciate his detail and professional manner. Thank you again!!!
• Matthew was great! Very professional and helpful young man. 
• You guys are great, thank you
• Thank you, Tom!
• Thank you for your expertise help Jacoby!
• Thank you!
• Thank you for recovering this file!
• I was very satisfied with the tech’s help on the phone. 
• Roger was very helpful and resolved the issue with great courtesy and professionalism. 
• Jake is awesome! We still have a lot of work to do. 🙂 
• WOW is right, explain everything!
• Jeff and team did a great job, as usual!
• Quick, fast help as always from tech support team. I’d also like to give Todd a complimentary ‘shout out’ just for being Todd! 
• Thank you so much.
• Great
• Joe was very nice and did a wonderful job.
• Joe is great
• Jordan! For all your help
• Thanks for your help Jordan!
• Thank You!
• My experience with this request was more than satisfactory.  The timeline for completion was amazing and the staff was so courteous and easy to communicate with. Keep up the great work!
• Quick response…most important for me.
• HE TOOK TIME TO TRY AND ISOLATE THE PROBLEM I WAS HAVING.
• Thank you!
• Thanks!!!
• Very helpful
• Super fast response, and quick problem resolution!
• Wonderful customer service!!
• Elaine was very helpful. All is good and not freezing up anymore. 
• I am very happy that we have resolved the issues. The people who helped me last week were great!
• Thank you, Jacoby
• Thank you for the quick response.  We greatly appreciate it!
• Thanks for taking the extra time to get things situated!
• Great timely help.
• Thanks, Tom!!
• Solved, thanks!
• Justin was quick, effective and efficient with assisting me, thanks.
• Very quick response time.
• Elaine got everything updated today, she did a good job.
• Jacob did a great job! I appreciated all of his patience and time. 
• Tom did an excellent job and worked through the issue quickly and efficiently. Way to go Tom!
• Thank you for your help! It helps in many ways! 
• Quick and easy
• Expedient is always very helpful, patient and kind! Thank you for all your help!!
• GREAT HELP AND ATTITUDE 
• Great service as always
• Eli was great
• Thanks!
• I appreciated the quick callback on an additional item I forgot. Thanks. 
• Jacoby rules
• Great job!
• As always my issue was fixed and tested to make sure it worked. 
• The best customer service…. 
• Jacoby is on it!
• Fixed immediately. Thanks Jacoby!
• Great service as always.
• Roger was very quick and helpful! Thank you guys for always being great. Please show this to your manager.
• Quick service as always! Thanks and take care! 
• I had incredible service. Joe sat on the phone with me for an hour yesterday, as my computer loaded very slowly. As soon as I was logged on this morning, he contacted me to finalize the set-up of my device. He was great! 
• Always appreciate the help. You all hang in there and keep up the good work. 🙂 
• IT as it should be.
• Great job, thank you!
• Tyler was very helpful with what I needed to be done.
• Great service!
• As always, great service!
• Roger is awesome! Made this difficult time a bit more bearable.
• Thanks Elaine!
• Thanks Roger!
• Thank you!
• Very helpful
• VERY QUICK FIX. TOTALLY SATISFIED.
• Thanks so much Jordan.
• Thank you
• Thank you!
• Thank you – I am sure you are all swamped – appreciate all you do. 
• Aaron was a huge help.
• Thank you!
• Technicians were helpful and polite!
• Response was reasonably fast and service itself was provided blindingly fast
• Great Help
• Great job helping with issue
• Justin was very helpful and efficient with his assistance
• Zach is a rock star!
• Jordan was great! He helped me figure out the issue and the problem was resolved. 
• Thanks!
• Thanks Jacoby – you’re patient and I appreciate all that you showed me this morning on my first day working from home – you rock!
• You all are truly the best!
• Tyler was great help!
• Very fast response time and very helpful! Thank you 
• Thanks
• Thank you so much that little fix will help me out so much working from home. 
• I know a couple of your team worked on my issues and got everything resolved quickly. Very much appreciated as it wasn’t a critical need and I am sure you are all inundated in these times. Thank you! 
• Great Service- friendly and accurate. Thank you! 
• Timely contact.  
• Did a great job!
• Jordan did a great job of getting me up & running this morning. He made my day. Thanks!!! 
• The team has been great this morning in helping me get set up to work from home. 
• As always, great service and problem solved. 
• Thanks again Patrick!!
• Great service!
• Great job!
• Thank you Jacoby for being patient with me and taking your time to diagnose the problem. I was able to order the adapter recommended, and installed it today. Everything is working! Thank you! 
• Thanks for all of your help!
• Thank you, Austin – we appreciate all your help!
• Thanks for all you guys do you are always super helpful
• Thank you
• Thanks
• Everything went well
• You guys are the best. Thanks
• You all are always very, very helpful and very patient!
• Justin was great.  I had no doubt he would be able to fix this issue.
• Great
• Everything is great. Thanks
• Thanks for the fast response time!
• Thank you!
• Jacoby was able to get to the root of the problem and fix it. This is at our front desk as it is very busy, we had to have this repaired. Thank you. We do appreciate others response, Thank you all.
• Thanks for the help!!!
• Thanks Clay – I appreciate all the work you did to figure this out!
• I appreciate all you do, thanks!
• Thank you for getting me up and running.
• Great job!
• We had to try several different ways to correct the issue. And we got to where we needed!
• Thank you!!!
• Aaron was able to make my system much easier to use at home.  Appreciate his help!
• Thanks for turning this around so quick!
• All good now.  Great job! Thanks Again
• Very professional and a great sense of humor.
• Jordan did a great job helping me get set up.  I appreciate his help.

If you would like to learn more about taking the Stress out of your IT, please call us today (937)535-4300.

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• Stress Free IT® Managed IT Services
• Stress Free IT® Monitoring and Management Infrastructure Services
• Stress Free IT® Managed IT Cyber Security

Managed services are only as good as the team providing them. For a managed service provider in Ohio, contact ETS today!