January 31, 2020
Expedient Technology Solutions Stress Free IT® client survey responses for January 2020. We are thankful for our clients trust and support of our commitment to reshaping their IT experience. Managed IT Services are only as good as the people providing those services.
- Handled on initial call in just a few minutes
- I appreciate all the help with this issue
- Thanks for the support!
- Thanks to Jordon
- Jordon was very helpful!!!
- Thank you.
- Amazing as always!
- Thanks to Joe who quickly got a file unlocked for me!
- Awesome, thank you!
- Tyler is always super helpful – much appreciated!
- Great Job Elaine! She was able to not only solve the issues we’ve been having but answer the 100 questions I had along the way. She’s a great addition to the Expedient team!
- Jacoby did a great job! Thank you.
- I was still having issues after Expedient was nice enough to fix twice.
- Thanks to Rick for his extra effort coming to my office to resolve the issue!
- Thanks
- THANK YOU JOE!!!!!
- Completed on the spot! Thanks
- extra wow—thanks for the quick turnaround!
- Jacoby (and any others at ETS who may have been involved with this ticket) did a great job. I am very pleased and so very sorry this was so much more complicated than what any of us originally thought it would be. GREAT JOB!! THANK YOU!!
- Elaine was super helpful!
- Everything went smooth and was explained well. Thank you for getting me set up and up to speed with my team!
- Eli was awesome! So appreciative of his help this morning.
- Rafael is back! Thanks guys
- Excellent!
- QUICK RESPONSE
- Thanks!
- Much Appreciated
- Thank you for resolving this quickly
- Thanks for your help Thanks so much for all of the great IT support, you all ROCK!
- Fast, friendly, and efficient service. Thank you!
- You guys Rock!!!!
- Thank you!
- Thank you for making this so easy to reset my password!
- Tyler called me in the evening…and solved my issues. He’s the best!
- Thank you!!
- Good job! Everything works!
- Thank you
- Thank you!
- Thank you!
- Thank you for taking care of this so quickly!!
- All seems to be working as it should
- Thanks!
- The tech was friendly, helpful, and fast!
- Fantastic service. I am glad you hire the smartest people.
- The tech did her job and quickly diagnosed the issue and solved it within 2-3 minutes, it can’t get any better than that.
- Roger is amazing! Very fast, polite and on top of it!
- Jordon is the best.
- Jacoby knew immediately what the problem was. You guys are awesome.
- Both new and old working fine
- Great job
- Thank you!
- You ROCK
- Fantastic job. Thanks for the help.
- Although we haven’t tried to connect the outside person, thank you for setting everything up for us to accomplish this.
- Did a great job!!
- Thank you Roger
- Joe figured out my printer wasn’t set up so quickly – thanks!
- Thanks for all the clean up and restoring OneNote, Justin!
- Appreciate all Jeff’s help getting this patch applied to all machines in a timely manner!
- Justin is a delight. He solved the problem quickly and without delay.
- Thanks for your help.
- Nice to be back working with you guys!
- Thanks for speediness!
- The young man who brought it and set it up was great.
- Thank you! Karen
- you guys did a great job on our ACT conversion
- Joe is awesome! Thanks!
- Jacoby is amazing! He got in there and got the job done!
- Thanks very much for the fast and great work.
- I greatly appreciate all of the assistance and effort in solving the numerous issues with my unit. At the moment, everything appears to be back up and running.
- Always exceeds my expectations
- Thank you, as always, for your help.
- Knew exactly what the issue was before logging into my Surface
- Thank you, Justin!
- Thanks Joe
- Elaine was very helpful and fixed the problem quickly. Much appreciated!
- Jacoby was so patient and very helpful. Thank you!!!
- Tyler is amazing!
- Jordan was very helpful.
- Thank you for your help, Jordon!
- Elaine walked our office through setting up the Teams app for all three locations. She is thorough in her explanations, kind, and genuinely helpful. She went above and beyond! I can’t say enough about her! She is my go to tech support specialist.
- Thank you!
- Thank you so much for helping me to identify the root cause of this issue and providing a solid way to resolve it!
- Great job very little guidance needed.
- Great job! Thanks again.
- Easy to work with Jordan and took care of the problem.
- Jordon is very customer friendly! Thanks
- Had persistent problems since Windows 10 upgrade – no longer having that problem.
- Thank you for taking care of this so quickly!
- Thanks for fixing this!!
- I am very happy with Expedient services.
- I know I am a PIA!! But I can’t thank you enough for always helping me with my machine. Thank you!
- Literally, he could not have been any faster to respond and fix!
- Roger was very helpful and professional
- we made some progress.
- Thanks Elaine for your assistance.
- Tyler was great – as always!
If you would like to learn more about taking the Stress out of your IT, please call us today (937)535-4300.
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Managed services are only as good as the team providing them.